Customer Service Representative
Piedmont, SC Piedmont, SC Full-time Full-time Estimated:
$27.
2K - $34.
4K a year Estimated:
$27.
2K - $34.
4K a year 20 hours ago 20 hours ago 20 hours ago At The Blood Connection, every role plays a part in saving lives.
Join our team and help make an impact in your community today! 24 Days PTO! - Use it, Cash it, Roll it Company Bonuses Yearly Increases Tuition Reimbursement 401k Healthcare POSITION OVERVIEW Enhance and maximize the customer and donor experience through providing excellent care and support to all who may contact TBC's Response Center.
Reflect professionalism, competency, exemplary customer service skills and genuine appreciation for the customer/donor and the values and mission of The Blood Connection.
Requires skills in managing multiple tasks simultaneously, critical thinking, and professional communication.
ESSENTIAL FUNCTIONS Interacts with customers via telephone, email, online chat, or in person to provide support and information on donating blood, eligibility, TBC Rewards, making an appointment, finding a drive/center, etc.
When the issue is beyond the representative's knowledge, forwards to the Customer Service Manager or other appropriate staff/department.
Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Perform other duties assigned by Customer Service Manager.
MINIMUM QUALIFICATIONS High school diploma or equivalent.
Customer service experience required.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Team oriented and customer focused.
Professional communication skills required.
Ability to adapt and pick up new techniques.
Proficiency with various computer programs used for analyzing data.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods sitting at a desk and working on a computer.
Lifting and/or pulling/pushing up to 50 pounds Standing or walking for an extended period Bending and twisting Equal Opportunity Employer Veterans/Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
$27.
2K - $34.
4K a year Estimated:
$27.
2K - $34.
4K a year 20 hours ago 20 hours ago 20 hours ago At The Blood Connection, every role plays a part in saving lives.
Join our team and help make an impact in your community today! 24 Days PTO! - Use it, Cash it, Roll it Company Bonuses Yearly Increases Tuition Reimbursement 401k Healthcare POSITION OVERVIEW Enhance and maximize the customer and donor experience through providing excellent care and support to all who may contact TBC's Response Center.
Reflect professionalism, competency, exemplary customer service skills and genuine appreciation for the customer/donor and the values and mission of The Blood Connection.
Requires skills in managing multiple tasks simultaneously, critical thinking, and professional communication.
ESSENTIAL FUNCTIONS Interacts with customers via telephone, email, online chat, or in person to provide support and information on donating blood, eligibility, TBC Rewards, making an appointment, finding a drive/center, etc.
When the issue is beyond the representative's knowledge, forwards to the Customer Service Manager or other appropriate staff/department.
Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Perform other duties assigned by Customer Service Manager.
MINIMUM QUALIFICATIONS High school diploma or equivalent.
Customer service experience required.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Team oriented and customer focused.
Professional communication skills required.
Ability to adapt and pick up new techniques.
Proficiency with various computer programs used for analyzing data.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods sitting at a desk and working on a computer.
Lifting and/or pulling/pushing up to 50 pounds Standing or walking for an extended period Bending and twisting Equal Opportunity Employer Veterans/Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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