Customer Service Representative (Healthcare) On-Site
Job Title:
Customer Service Representative (Healthcare) On-SiteJob DescriptionAs a Customer Service Representative (Healthcare) On-Site, whether English-speaking or Bilingual:
(English/Spanish), you represent one of our leading healthcare clients, assisting members with their insurance-related invoicing needs.
Responsibilities include providing a positive and welcoming experience to members, being empathetic, and answering their inquiries professionally and with a smile.
Location:
USA Greenville SC - 2006 Wade Hampton III Applicants need to have a minimum of 2 years call center experience for this role.
Experience in healthcare is a plus.
REIMAGINE YOUR CAREERAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a Customer Service Representative (Healthcare) On-Site English and Bilingual:
English/Spanish position at Concentrix
Webhelp is just the right place for you!You'll join an organically diverse team from 70
countries where ALL members contribute and support each other's success and well-being, united as our game-changers.
Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.
And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time.
We'll give you all the training, technologies, and continuing support you'll need to succeed.
Plus, at Concentrix
Webhelp, there's real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Healthcare) On-Site at Concentrix
Webhelp, you will:
Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus.
Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Be efficient in navigating multiple systems.
Participate in ongoing training and self-development.
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
Participate in activities designed to improve customer satisfaction and business performance.
Deliver exceptional customer experiences.
YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative (Healthcare) On-Site role, whether English-speaking or Bilingual:
(English/Spanish), will include:
High school diploma or GED is required (college degree preferred)Must be at least 18 years of ageTwo years of call center experience required (healthcare experience preferred)Ability to work in a fast- paced environment with extreme attention to detail and ownershipAdvanced computer proficiency (including knowledge of windows-based applications)Excellent written and verbal communications and typing skills (30 WPM) requiredAbility to work 40 hours/wk.
and attend all training sessionsDemonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environmentWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, We champion our people.
That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development.
In this role, you'll also be provided with:
$17.
00/hrCompensation incentives for Bilingual (English/Spanish)Paid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking and leadership opportunities with organized groups in the following topics:
Professional Women, Black Professionals, LGBTQ
Pride, Ability (Disabilities), and Health and Wellness401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 400,000 game-changers around the globe call Concentrix
Webhelp their employer of choice.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
These are not intended to be a comprehensive list of all responsibilities, duties, or skills.
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg IIILanguage Requirements:
Time Type:
Full timePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
Must reside in the United States or have a valid U.
S.
address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
ooTo request a reasonable accommodation please click.
If you wish to review the Affirmative Action Plan, please click.
Salary:
$17.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative (Healthcare) On-SiteJob DescriptionAs a Customer Service Representative (Healthcare) On-Site, whether English-speaking or Bilingual:
(English/Spanish), you represent one of our leading healthcare clients, assisting members with their insurance-related invoicing needs.
Responsibilities include providing a positive and welcoming experience to members, being empathetic, and answering their inquiries professionally and with a smile.
Location:
USA Greenville SC - 2006 Wade Hampton III Applicants need to have a minimum of 2 years call center experience for this role.
Experience in healthcare is a plus.
REIMAGINE YOUR CAREERAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a Customer Service Representative (Healthcare) On-Site English and Bilingual:
English/Spanish position at Concentrix
Webhelp is just the right place for you!You'll join an organically diverse team from 70
countries where ALL members contribute and support each other's success and well-being, united as our game-changers.
Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.
And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time.
We'll give you all the training, technologies, and continuing support you'll need to succeed.
Plus, at Concentrix
Webhelp, there's real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative (Healthcare) On-Site at Concentrix
Webhelp, you will:
Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus.
Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Be efficient in navigating multiple systems.
Participate in ongoing training and self-development.
Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
Participate in activities designed to improve customer satisfaction and business performance.
Deliver exceptional customer experiences.
YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative (Healthcare) On-Site role, whether English-speaking or Bilingual:
(English/Spanish), will include:
High school diploma or GED is required (college degree preferred)Must be at least 18 years of ageTwo years of call center experience required (healthcare experience preferred)Ability to work in a fast- paced environment with extreme attention to detail and ownershipAdvanced computer proficiency (including knowledge of windows-based applications)Excellent written and verbal communications and typing skills (30 WPM) requiredAbility to work 40 hours/wk.
and attend all training sessionsDemonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environmentWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, We champion our people.
That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we'll invest in YOU to aid in your career path and in your personal development.
In this role, you'll also be provided with:
$17.
00/hrCompensation incentives for Bilingual (English/Spanish)Paid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking and leadership opportunities with organized groups in the following topics:
Professional Women, Black Professionals, LGBTQ
Pride, Ability (Disabilities), and Health and Wellness401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 400,000 game-changers around the globe call Concentrix
Webhelp their employer of choice.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
These are not intended to be a comprehensive list of all responsibilities, duties, or skills.
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg IIILanguage Requirements:
Time Type:
Full timePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
Must reside in the United States or have a valid U.
S.
address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
ooTo request a reasonable accommodation please click.
If you wish to review the Affirmative Action Plan, please click.
Salary:
$17.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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